Here is my latest marketing training presentation. Hope you enjoy it, if you have any questions, feel free to reach out!
Here is my latest marketing training presentation. Hope you enjoy it, if you have any questions, feel free to reach out!
This all began at the end of the day, Friday afternoon.
I was leaving i-Open a little bit late. I was put in charge of sending out a Stablebuzz priority newsletter speaking on frameworks released by leading equestrian organizations ensuring a safe return to work for stable owners. My managers (I pretty much work with only managers) were stuck in meetings all day and I was waiting for one to review the final test newsletter. I couldn’t go without his approval. Anyway, long story short, I was finally finished and hopped into the elevator with another man standing there. I did not know who he was, but he definitely worked in the building. He moved into one corner because of COVID-19. He asked how everything was going in the office with us all being back and followed with a classic job interview question: what do you guys do there? I was quick to respond, we’re a tech company and he laughed saying that’s obvious, but what do you do there?
We are all told to have an elevator pitch prepared, but who else only reserves coming up with one for special presentations and interviews? This campaign is based on that idea. The idea that we assume our audience are experts, primed in communication and language technologies. But the truth is, this may not be the case. I’ve spoken with countless business owners, in one role trying to sell digital marketing services. As touchpoint rules say, it always took 3-5 interactions before they were really willing to talk to me. First interactions were like this –
My name is Chona, I work across the street at a company called VanWhistle Media. Do you have some time to speak?
Business owner: Hi. Not really. I am busy at the moment.
So, as you can imagine, not much more can be said there. I could either say no worries, and leave, or, I could provide a more basic, and general description of my goal.
Ah, no worries! I can imagine you are super busy. I have a one-pager that describes what we do with a little more detail. It’s easy to read and my card is attached, so please reach out to me if you have any questions!
Our immediate messaging must be enthusiastic, and look after our audience’s basic needs. Once a certain level of safety or security is established then perhaps, we are able to provide a little something more. Using a hook, we can then present a very basic/general value proposition. In this case, the hook is the one-pager. (I can never forget and it always works out this way – the medium is the message à la M. McLulan!) The value in that is that yes, perhaps the business owner was truly busy, but this does not mean they are not interested. The one-pager gives just enough information to get them hooked. Then once they realize they have interest the relationship begins.
So, why are we in this relationship? As Ezra Firestone, marketing maven and e-commerce guru would say: this is the game. We are all people and we are essentially communicating through various mediums. What this means is that, we are all on the same level in one way or another, however we must learn how to communicate with each other using said various mediums. As a marketer, this means not making the assumption that my audience is interested in what I have to say, but moreover is interested (subliminally) in HOW I am saying it.
I’m about halfway through a Facebook ads mastery course and in the process I have developed a creative ad campaign strategy that touches on the essence of why our group at i-Open Technologies is doing what we’re doing. I’m excited to present it to my team this Friday! Cheers!
It’s been a while since we’ve presented. With everything going on – ‘the virus’ (as my daughter likes to say), working from home and adjusting to business challenged by a paused economy, we’ve put a hold on Marketing Training. To be honest with you, I’m just amazed to hear about some environmental happenings – jellyfish swimming in the Grand canal for example, just astonishing. Perhaps all this social distancing and staying at home will amount to noticeable improvements in our current climate. That’s something that actually matters today. I have a theory on how COVID-19 relates to AI, but that’s my vision, for now, have to figure out how to break it down first before I go off as I do, you know the gist. For now, here’s a presentation on elevating your marketing approach. Enjoy!
First, some definitions relating to this post –
Being = Choosing / Creative = Motivated / Productive = Happy / State = Requirement
Doing = Accepting / More = Drive / Less = Realization
Emotionality = The observable behavioral and physiological component of emotion. It is a measure of a person’s emotional reactivity to a stimulus. Most of these responses can be observed by other people, while some emotional responses can only be observed by the person experiencing them. (Wikipedia)
My aim with this post is to decipher emotionality, its key drivers and relationship to day-to-day environment and circumstance, including but not limited to, home and work life.
So, let’s start!
We moved to Abbotsford. I woke up at 6:30 AM preparing for my day. I go about the motions of getting ready – shower, makeup, hair, coffee – and in the process, I am lost. My mind is buzzing, yet it is shut off. I recognize for a brief second, but I haven’t found the reason. You could say I am slightly aware that I have not found my happy place. Too early in the morning, I suggest. Shrugging imaginary shoulders, I am okay with this, because I am just getting ready to go to work. This whole process takes time, it could probably arrive sooner (happiness) if I was paying more attention. Oh, and I should probably mention that my overnight oats make a significant difference. In making me happy. Funny, they don’t always taste so good!
I’m in my car, driving my new 8 minute commute. I feel rushed, but it’s okay, it’s not really bothering me. And so, this is my experience from weekday to weekday. The urgency in the situation is that I must recollect reasons why things are going well in my life. New job, great boss, opportunities for team work, collaboration. Fun, yet challenging projects. A ton of writing, well editing really. Weekly touchpoints. My Pinterest strategy. Our marketing video. Learning, growing, the usual stuff. But then, the things that aren’t going so well surface. I haven’t established a workout schedule, I left my yoga mat at the other place, I am stressed over what we’re going to have for dinner and about sleeping early – because that’s my new thing, sleeping at 9:45 PM. I used to be a runner. I just keep thinking about the scale!
So, my day is a choice of two states – happiness or sadness. As simple as it sounds, this is a product of my environment and circumstance and something that I have to track to ensure that I’m making choices that move me closer toward happiness. Smiling, breathing, accepting. Working, writing, being. These are just a few good things.
At work, I am beginning to see that in an endless sea of assignments (which I am able to complete), the intention of the work becomes lost stacked upon other projects, priorities and deadlines. We should always go back, perhaps a week or so later, and evaluate the work once again. Scrap that. We need to re-evaluate more often, like every other day. What was it for? Did you enjoy working on it? If not, what element made it obtrusive? Was the project completed on time? Will it be put to greater use? Will it lead to larger successes in the near or distant future? I shake my head in disapproval as I re-read this. That’s not the point, Chona. The point is, you have to do, then do again, then do more and finally rest.
In one example of choosing states, I’ve selected an image. Next, in pursuit of my happiest state, I decide to post it onto social media. The main two reasons being – I realize others will read my post and view my image and this makes me feel satisfied; and two, I am able to practice writing, designing and conceptualizing ideas and this makes me feel pleased.
The image will be broken down and some sort of analysis will occur. In this post, I have chosen a graphic image with text and the idea that I developed in my mind was pertaining to a milkshake. So, let’s call it The Milkshake. Magic. Something that obviously begets certain levels of pleasure, and contributes toward overall happiness, perhaps even eradicating sadness on the spot. A milkshake does that, as I’m well assured you are aware.
So, have a read and let me know what you think! I know we will all want a milkshake on a daily basis after this. Wink!
Do we start with the milkshake or whittle it down to the ingredients? In my opinion, productivity starts with desire (I want a milkshake), then the identification of key components (organic strawberries and maple syrup), a timeline (this will take 3 minutes), a deadline (well, it’s 7:45 am so that gives me 2 extra minutes to get to work) and result/outcome (this tastes great, could use some spinach).
A Doing More with Less stance claims that we don’t necessarily need to examine details (should I add spinach), but instead take a bird’s eye view (look at these 30 options), using creativity to discover (strawberry banana, strawberry raspberry or strawberry pineapple), contribute (let’s add maple syrup) and further existing strategies (let’s add flax and hemp seed) that may or may not need review (is this milkshake healthy).
This is where creative direction or management comes in. I will listen or be the one to direct, but know that these roles are significant.
Also, I will always argue that creativity contributes toward success on a larger scale. We may not be marketing for the milkshake company, but the nutritiously delicious and beautiful milkshake we drank at the beginning of our day or in middle of this post contributes toward performance and our overall well being. Expectations.
If an image (content + creative) has power, does it come from the creator or within? What does that say?
This post ends with a 3. That’s my mood, not a 4, not a 5, but a 3. And I do appreciate that it’s Valentine’s Day. Perhaps the issue is just that I move too fast, so I’m actually way ahead of time. Yes, that’s what it is. Exactly. Sip, sip!
I created a brand strategy presentation with the hopes that it would inspire change. As mostly an introduction, I failed to address several elements, including company (Buyer) positioning, strategic factors and most importantly, key stakeholders (employees). Failures aside, I’m quite confident that I could deconstruct the design and come up with a feasible, long-term plan that would incite metrics for profitability, scalability and an improved customer experience.
The greater joy is the chance to do this work with a team. A fearless leader to look me in the eye and say, “This is amazing. But what are you going to do with it, Chona?”. And then, to be surrounded by other supportive creators; we could sit down together and come up with something rather attesting! Marketing is always about brilliance, because there are a trillion answers and a trillion more ways to approach what we do (thanks to our beautiful digital landscape!).
Enjoy #impromptus no. 3 and take note: having a template works wonders and I highly recommend it to anyone trying to develop their technical writing skills.
*Featured Image by Kasimir Severinovich Malevich | Black Cross (1923)
Here’s a rant I wrote when returning from a run a little while ago. Sometimes these ideas get stirred around during physical activity, perhaps a cocktail tumbled by adrenaline, cortisol and/or endorphins. Needless to say, it doesn’t take much energy for me to produce content, as I’ve said this time and time again. What takes energy – and time – is pairing down said content, so that it makes sense to my audience and can relate to my work as a whole. Have a read (some major thesis edits were made) and tell me this: how would we A/B test to further quantify/qualify this as an experiment?
abstract – italic (R) : Visual Transparency & Communication, what makes AI right-brained, Insight / bold (L): platforms, IT, ME, WE, US, UP sales, Currency / underlined words have DUAL meaning (typically analog vs digital
2-way communication is what we’re dealing with today. It is no longer multiple channels (which I think is still the way most dominant marketers believe it to be), but 2 separate, individually performing platforms that interact with each other, either knowingly or not.
So, say there’s Platform A and Platform B. An example of this idea is when I sat down to use Markeko’s FB Blueprint Exam Study Guide YouTube video. As platform A, I intentionally participated in communication. Markeko was Platform B and he simply took my need and fulfilled it. Now, the way this works as a 2-way communication experience is what I take from him is fed back in his direction. He may not know this, or need it, however, the point of the ‘internet of things’, is this interaction in existence.
IT (internet of things) is a thing in the air, in our system, online that is being dispersed, received, re-dispersed and transmuted into other forms. These forms utilize adaptive learning or my exploration of AI as a right-brained system. IT will impact our economy and the poverty line, because we will be able to apply it to everything (Visual Transparency/Communication). WE can begin (as marketers, social media specialists, art/creative directors) to imbue all of our work with this element.
IT is not a new element. Marshall McLuhan’s explorations of ‘medium as the message’ were done in the late 50s. But our society has changed, and we have not figured out a way to apply his concept to our new technologies. IT has been explored by many (think movies, books), but we (apparently) have a small percentage of geniuses, intellectuals and educated individuals with high IQ+EQ+PQ (Global Comprehension), so we have an enormous remainder of people left out externally.
The amazing proposition (GC) is that, again, we as marketers and social media specialists have both the ability and avenue to distribute this new form of technology, as we are catering to clients, businesses large and small, that require some form of interpretation for their business needs. We are developing their projects, campaigns and overall the content of their identity with purposeful motivation. Therefore, behind the scenes, each project or campaign where we can apply the maximum effects of visuality (Visual Transparency/Communication) will cause massive changes in branding, marketing and sales applications. This holistic approach will impact the general stream of Insight (Insight Selling – right-brained) and paired with Solution Selling (left-brained), we are fully realizing AI and what it can do, for society, culture and most importantly …
This is my notion of XE (Currency). High-quality work that only a true and talented artist can create, combined with that person’s ability to make the most abstract concepts and ideas, will turn them into (Visual Transparency/Communication) money. I say money (interchangeable with Currency/Insight), because we know WHAT this is – customers, clients, target audiences are accustomed to a high-level customer experience.
And then, it just turns into a pay-it-forward type of system. Pay me, I will pay you back, well now, let’s pay them, and finally, why not just pay the whole existing world? I am scaling the most minute, Critical Mass to create a huge tidal wave effect. Again, this effect is imbued, may or may not be intentional, but the point is, it will snowball toward to right direction, UP.
This is the way I built it. More equality, happier business owners, more enticing and vibrant ads, campaigns that focus on world change and not simply on reach vs influence.
I would love to present this idea to the CEO of Microsoft and see what he would have to say. The most brilliant thing I have experienced, just in the last week, is while studying for the FB Blueprint exam (September 2019), I’ve begun to learn these new terms, almost 100% analytical and in turn I am funneling my right-brained ideas into beautiful left-sided friction. Highly needed as my conscience purports many individuals disagree with anything termed right-brained. So then, let’s get measuring!
The below is more abstract, but perhaps you want to read it –
The strength of application lies in between ability (to develop sound) and our ability to apply (these concepts) to solutions (sight) that would impact our interaction with customers. I often develop concepts in sets of 2. I believe DUALITY is a great way to present information (internally and externally), because it provides CHOICE (to see and/or hear). And everyone likes to choose what they think is BEST for them. This is where my Seller & Buyer persona study began – choosing a WAY to communicate, to tell a story, to sell/buy a TALENT, that’s IT/ME/WE/US/UP!
And so, can you see how we hear things together?
Do we all love Grinch green? The original green colouring of the Grinch was inspired by a rental car. This reminds us that inspiration can strike from anything, that’s how easy it is to come up with new and innovative ideas. Just look, see & apply!
Started a new project focused on communicating some mainstay ideas relating to my business entity Blox. Communications. My aim is to further develop my use of transparent, accurate and responsible language. Hope you like this content, let me know what you think!
I was excited about creating these designs. The work was produced using Canva and took about 30 hours (including printing and assembling) to complete. I left out the personal part of my proposal, but I hope you can derive a positive sentiment from the style + tone I chose to go after!
This portion of the proposal defines a brand strategy in three parts – the social media aspect (WHAT), art direction aspect (HOW) and digital specialty aspect (WHY). At best, these aspects are shared and applied to a project equanimously in order create a sweet spot, ‘the magic’ or WHERE and WHEN true potential can emerge.
This whole concept is derived from Simon Sinek’s Golden Circle Theory which purports that great organizations create their foundation by addressing WHY they exist, HOW they go about their mission, and then finally, WHAT they do.
In my model, social media is used as a product or service we sell, however this can be changed to web development, SEO, email marketing etc.
The HOW is the people who are involved in the project. It is what sets us apart from the competition. It is what makes us unique and indispensable.
Lastly, WHY is the ultimate outcome. Very few organizations know WHY they do what they do. Why is not about making money. That’s a result. Why is a purpose, cause or belief. It’s the very reason your organization exists.
In synergy, any set of core values can be realized. In my model, I value belief, faith, trust and love. As a brand strategist, my ultimate outcome paints a beautiful picture for both the seller and buyer. The PICTURE is the agency differentiating itself from competitors. WHERE and WHEN this occurs impacts results – profitability, scalability and customer experience.
Have a look at this brief slideshow and let me know what you think –
Remember, there is always room for further or greater interpretation. This is the sweetness of advertising. Branding is the #1 method we can use to portray our message, whether that message be creative, technical or both, a brand is responsible for defining who we are and what we do!
Let me know what you think of this project!
In my next few posts, I will showcase elements extracted from a direct mail proposal I created about brand strategy. The images below are a continuation of my Seller & Buyer persona study (also see image description in Previous Projects) and comment on the social aspect of selling and buying in the marketing industry.
Here is a pertinent excerpt from another relatable post Brand Names –
For example, we (Sellers & Buyers) make the same, dedicated connections when observing a special life experience. Then, this can be observed through products and services. We recall brand names and in the long-term, we remember who you are for what you can bring to the table. Then, the name you have chosen to attach to your products and/or services will become synonymous and eventually engrained in time.
The original document was printed on glossy cardstock and sized like a 10″ vinyl record cover. They were presented in a stack, so that the viewer could lay them out on a table and take in a visual and sensory experience.
I placed a variation of the BLOX rabbit mascot in the bottom right hand corner of the images, the seller mascot wearing the creative BLOX logo and the buyer mascot wearing the technical BLOX logo. I’ve just recently defined this aspect of my brand and have much more to explore regarding it in the future.
Here’s an interesting article you should read – Why people focus on the right-hand side of a design taken from creativebloq.com.
I am futuristic and that’s final. My mind lives in the future. Theoretically, I train envisioning that we can live in an entirely digital space. Practically, we live in this space doing regular things, but we also fend for ourselves using our brains. Oh, so this is life! Let’s put a couple of examples into perspective. Note: this post is starting to examine the concept of ‘internet of things’.
Abstract – thing / being / human / agreeance / motion
We live on a physical planet where issues like climate change are just beginning to surface. This a real and serious thing. A 16-year-old climate change activist from Sweden, Greta Thunberg is fighting with global politicians pleading, “How dare you!” Her statement is full of impatience. Does this quantify or qualify the time it has taken to have a crisis like climate change in focus? Now envision, in an utmost technologically advanced society, affecting the outcome of global issues via thought. Think about this – do Thunberg’s words permeate:
an action / integrity / longevity (experience) *creativity +strength
a brand / transparency / visuality (capability) *productivity -weakness
In certain applications that are already in place, we could debate the efficacy of an activist’s approach. However, would there be more power in advertising or marketing a cause if the objective considered certain design elements or art attributes? How do we implicate values like belief, trust and faith into a balanced and harmonious solution? And what would be the outcome of such an act? More opportunities? Less threats?
If those in charge of operating the goods either 1 – don’t fully comprehend new technologies due to incumbent roles and desires of maintaining diplomatic consensus or 2 – need to allocate funds to get everything in place, this does not mean they’re not participating in or understanding at all. And I’m talking highly established and evolved grey matter here! Executives of all sorts know, but the argument could be that we may potentially lack tacit knowledge and this is required to engage with younger generations or for that matter, older ones too. Throes of people that might already comprehend digitization (including all levels of being – thing, human etc.) are waiting for two things – a revolution and massive change. How is it going to pan out?
Do you remember when Facebook’s Mark Zuckerberg endured a 2-day congressional inquisition on the possibility that his company helped to fix Trump’s election campaign by intentionally (or unintentionally) releasing Facebook user data?
In spite of everything, both Thunberg and Zuckerberg bear weight and responsibility representing modern dilemmas that many people don’t want to talk about. Or perhaps won’t or can’t.
Q: So, what are these dilemmas that require Global Comprehension?
A: Critical mass (Thunberg example) and artificial intelligence (Zuckerberg example)
Hypothetical Solution: recognizing power in unanimity (Thunberg example/things in agreeance) and leading with a ‘Productive Creative’ brain (Zuckerberg example/things in motion)
Note: the term Productive Creative is explored in Hustle & Float, a book by Rahaf Harfoush, a strategist, digital anthropologist, best-selling author and Executive Director of the Red Thread Institute of Digital Culture. She also teaches “Innovation & Emerging Business Models” at SciencesPo in Paris. This quote explains Productive Creative further –
But what happens when the product or service we are providing becomes more intangible in nature? The economy’s gradual shift to include more knowledge work meant that creativity was suddenly a highly desirable trait. That’s where the Productive Creatives came in: to stay relevant and profitable in a rapidly evolving economy, companies desperately needed problem solvers, strategic thinkers, and idea generators. This new type of work created a ripple within traditional workplaces, which now struggled to apply the same clear-cut approach to the creative class. Organizations had to adapt the decades-old systems that developed standardized organizational capabilities to ones that cultivated individual experts who could respond to market conditions with agility.
So let us say that today, we have the power, we have the goods, and we most definitely have the stage to set our differences aside and come up with new and inventive ways to approach our problems. So, the question becomes – can we altruistically and artificially fix problems like climate change? Could all the world’s brains come together and compute a solution that’s entirely technical (it could just be code of us walking around – engineering a practical application of semantics and proxemics really), but that would emote a creative shift in the planet’s thought processes, all things included? Without the desire to push our creative and technical limits, we will not progress. We will not move forward with fundamental ideas like artificial intelligence or critical mass.
If we can understand the essential framework of these new systems, future generations can develop and implement changes. Gen Y will test and research, then together, all generations can draw some very much needed transparent, accurate and responsible conclusions. The funny thing is, when the revolution (arguably renaissance even) is over and done with, what will be left? In other words, if there is no dilemma, did the dilemma even exist in the first place? This is my theory on Practicality – one planet, 1 human!
Today, let’s be practical (according to http://www.dictionary.com):
- relating to practice or action
- consisting of, involving, or resulting from practice or action
- of, relating to, or concerned with ordinary activities, business, or work
- adapted or designed for actual use; useful
- engaged or experienced in actual practice or work
- inclined toward or fitted for actual work or useful activities
This is a timely discussion and we are all a part of it. How does this make you feel? Worried, scared, unusual? Would you be interested in exploring these ideas further if they were presented differently? As a note, I am always speaking to a mainstream audience. I think connections need to be made for each and every one of us, not only for those residing in an academic pool.
Great work, talk soon!