Hi everyone! Dualities are the best, you can just keep passing it from right to left. This is what networking does. See our agreement. 😉

Life can be unfair.

If you’re like me, you always want to know the perspective of the other. You may try to emulate it using your ‘super sensory skills’, but that just doesn’t do it justice. When I discovered my passion for technical writing, I wrote a letter to Duncan Kent. Mr. Kent is my good friend’s uncle and the firm founder/senior project manager at Duncan Kent & Associates Ltd., a technical documentation company based in Vancouver, BC, Canada.

Life can be amazing.

For the past 27 years, his company has guided and developed more than 300 manuals and technical publications. His team’s work and client list span many industries, from construction and project management to law enforcement and security. I was inspired to write to him because of his company’s success.

As I started planning, I wondered to myself, “Imagine if…my client list was…in the thousands?”

Have a read –

Good morning Duncan,

Thank you for your time. I am excited to share a bit of my background with you and hope that this will be the beginning of a new adventure!

I have spent the past 8 years managing corporate accounts for the Medium and Enterprise sized business market segments of Canada’s #1 telecommunications brand and wireless service provider Bell Mobility. I write about 50 emails a day, corresponding with important decision-makers like billing analysts, IT coordinators, managers and/or executive directors.

Writing business emails has taught me how to approach language in a linear and logical manner, so that the complexities of the technologies and services we implement can be communicated to our clients with clarity and ease.

My passion for writing was originally theoretical (art school approach), but my role at Bell Mobility changed that. Now, making words make sense in a technical fashion has me completely converted, if not entirely fascinated by the precision of writing in and of itself.

I have achieved positive results in account management by:

  • Optimizing processes
  • Maximizing workplace efficiencies
  • Minimizing client expenditures through routine account management
  • Organizing & streamlining daily communications
  • Thinking critically
  • Taking proactive approaches to solving problems in writing
  • Building dependable & long lasting relationships with my team & clients

So here I am, graciously connecting to you thanks to your nephew, Chris Kent. I understand you must be very busy, but if possible, could I ask you some questions about technical writing? My goal is to determine if it is the right career for me and what steps I would need to take to get there.

In my mind, there is always a way to make things simpler.

*Note: the beginning of my brand

The success of your pursuits can be measured infinitely. What will you cherish once your work is done? For myself, it will be my physical, non conceptual work and the relationships I have built along the way. Once you’ve defined what’s important to you, try to centre your focus around those things. 

Technical Writing

Hi everyone! How technical can you be with creative content? Let’s try to figure it out!

A technical writer is an organized communicator for a company. They present the company in a specific way and focus on  areas that require clear and succinct  communication. They also work on creating and formatting material effectively to increase overall communication efficacy.

To start, a technical writer for a communications company would be responsible for the below (and later on can assist with other areas like research, project management and customer advocacy):

  • Creating/formatting proprietary documents (i.e.: emails, meeting minutes, customer welcome packages, social media posts, blog and website content etc.)
  • Developing instructions, guidelines, training material, strategies, plans
  • Creating templates, marketing collateral, brochures, promotional materials, ads, presentations

Higher-level roles:

  • Writing contracts, proposals, RFPs, white papers, reports, feasibility studies, reviews
  • Interviewer, trainer, organizer, facilitator, mediator
  • Visual communications strategy, information graphics and data interpretation

Another advanced role is analytics. Wikipedia describes analytics as the discovery, interpretation, and communication of meaningful patterns in data; and the process of applying those patterns towards effective decision-making. In other words, analytics can be understood as the connective tissue between data and effective decision-making, within an organization. A technical writer would observe and collect data from customers that suggests  the product and/or customer experience can be changed or improved in a way that customers would prefer or benefit from.

Technical writing can be used to enhance communication to a specific audience and can create simplicity from abstract or conceptual ideas. These specifications can improve user experience, time management, levels of customer satisfaction and other customer-centered metrics. 

Desirable traits of a technical writer: 

  • organized & able to optimize process
  • attention to detail & extremely focused
  • able to portray different styles and perspectives 
  • leader and team motivator
  • Easygoing and confident personality
  • insightful, intelligent & innovative
  • transparent, accurate & responsible

Blox. Communications would like to define technical writing as it specifically relates to creative entities. What traits and aspects do you think would be important?