Hi everyone! Dualities are the best. You keep passing them – right/left. In a similar sort of way, networking plays on the ball and catcher theme. What do you think?

Life can be unfair.

If you’re like me, you always want to know the perspective of others. I try to emulate it using my ‘super sensory assumptions’, but that  doesn’t give perspective any justice. I just cannot circumvent the topic enough. I even wrote an elaborate letter to a stranger, expecting some sort of comeuppance for the amount of energy I divulged throughout. I think that’s when I discovered my passion for technical writing, ironically by asking about technical writing. So, returning to the main topic, I wrote a letter to Duncan Kent.

Mr. Kent is my good friend’s uncle and the firm founder/senior project manager at Duncan Kent & Associates Ltd., a technical documentation company based in Vancouver, BC, Canada. For the past 27 years, his company has guided and developed more than 300 manuals and technical publications. His team’s work and client list span many industries, from construction and project management to law enforcement and security.

I was inspired to write to him because of his company’s success. Or perhaps, more realistically, I wrote to him to feed my desire for positive constructive criticism…from anyone…someone…please.

My apologies for continuing to fall off of our topic. As I started planning (this elaborate letter you see), I wondered to myself, “Imagine if my client list was in the thousands?” I thought, I’m prepared to ride this wave, although, I do not surf. This is much more important – to change the course of history vs learning how to write effectively. Alas, I tend to jump the gun, but that is only my proactive personality. The unfortunate thing is – when things don’t turn out, and especially because I rely so heavily on fate – I get extremely disappointed, saddened to say the least. I suppose I will be able to save the documents for a record of my process. Egad!

Let’s have a read –

Good morning Duncan,

Thank you for your time. I am excited to share a bit of my background with you and hope that this will be the beginning of a new adventure! (Edit Jan. 4, 2020 – and holy f what a crazy ride it has been!)

I have spent the past 8 years managing corporate accounts for the medium and enterprise-sized business market segments of Canada’s #1 telecommunications brand and wireless service provider, Bell Mobility. I write about 50 emails a day, corresponding with important decision-makers like billing analysts, IT coordinators, managers and/or executives.

Writing business emails has taught me how to approach language in a linear and logical manner, so that the complexities of the technologies and services we implement can be communicated to our clients with clarity and ease.

My passion for writing was originally theoretical (art school approach), but my role at Bell Mobility changed that. Now, making words make sense in a technical fashion has me completely converted, if not entirely fascinated by the precision of writing in and of itself.

I have achieved positive results in account management by way of technical writing:

  • Optimizing processes
  • Maximizing workplace efficiencies
  • Minimizing client expenditures through routine jargon
  • Organizing & streamlining daily communications
  • Thinking critically
  • Taking proactive approaches to solving problems in writing
  • Building dependable & long lasting relationships with my team & clients

So here I am, graciously connecting to you thanks to your nephew, Chris Kent. I understand you must be very busy, but if possible, could I ask you some questions about technical writing? My goal is to determine if it is the right career for me and what steps I would need to take to get there.


Chona Fe Canlas

There is always a way to make things simpler.

*Note: I ended with that sentence and amazingly, I can see now that it is the beginning of my brand! (Edit Jan. 4, 2020 – Simpler & Larger guys!)

The success of your pursuits can be measured infinitely. (Edit Jan. 4, 2020 – OMG, did Simon Sinek steal that?) What will you cherish once your work is done? For myself, it is truly gaining the perspective of someone else ego holds a different holistic experience. I am continually examining this philosophy, why not!

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Chona Fe Canlas - Writer. Artist. Designer.

Chona creates powerful content poised on the edge of innovation and the mainstream. She seeks out new concepts and strategies aimed to help businesses advance in branding, marketing & sales. She specializes in creative/technical writing, brand strategy and art direction.

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