Category: Writing

First Issue of The Intersection

I’ve made some refinements to the original issue, which I previously posted as a plug for a podcast idea (see the updated written version below). If you’re wondering, yes, I still want to start a marketing podcast. I’m still exploring ideas on how to execute all of this. Likely, it will be a monthly contribution, again, following relevant topics around ‘A Marketing Communication for Businesses’.

This serves as inspiration and is also creative fuel for my passion project—Blox. Communications, a marketing consultancy and a project I’m building alongside my professional career as a Marketing Manager. It’s a service-based platform designed to support mid-sized businesses across sectors, including but not limited to manufacturing, distribution, and tech, with bold (a.k.a. creative), strategy-driven marketing solutions that connect, differentiate, and drive results.

If you have a project in mind that sparks your interest or if you’re struggling to find direction for your marketing department, let’s discuss and create a plan tailored to your needs!

The website is being developed, but so far you can take a look here.

And if you’re curious, it has been a long time since I’ve posted. Life has been uber busy, and while I know that is the lamest excuse, believe me, I remain dedicated and committed to my art, writing, and design! Posts to come – promise!

For now, enjoy reading The Intersection, and as always, I am open to hearing your feedback or suggestions. Talk soon.

Why I Love Asynchronous Communication (a.k.a. Emails)

I love to write, and emails are a breath of fresh air.

No editing.
No fancy words.
No issues over length.
No need for profundity.

It has been almost five years since I left Bell Mobility to pursue a career in marketing, and one thing that has drastically changed is how often I communicate via email.

I miss the simplicity of it all.
I miss reaching out to my clients daily.
I miss the back-and-forth motion that builds connection.

At Bell, I had so many great relationships; I used email to build better ones along the way. It was just so damn efficient. Templates allowed the writing to take shape quickly. In mere minutes, I was sending off concise and compelling messages. Over and over again. Each email was re-read once, at most twice, and then sent so I could continue to the next case. It was a beautiful workflow, and it was all supported by Salesforce.

The strategy behind it? Starting, stopping, continuing. Perpetually. The true definition of email really—asynchronous. This is also marketing. For a later topic!

And by the way, I am trying to write more like Seth Godin. Also, finding my way back to my university days. My favourite professor and mentor, Paul Woodrow, graded an essay I wrote on the fallacies of Coca-Cola, commenting in tiny writing and bright green ink, “Swift and punchy, Chona!”

So begets my email manifesto –

I will always try to write swift and punchy. 

If I can remember to, that is.

Alas, I have a pop quiz for y’all.

I want you to decide which entry below is authentic, meaning not edited. And which one is “fake”, as in completely and utterly revised from its original style + tone.

How can you tell?
What gives it away?
Which is written better?

Ah, so many questions to ponder, but if only we had more time.

Off to bed, now, enjoy the exercise!

Entry 1

For all my years as a Corporate Account Manager at Bell, some of my fondest memories included writing emails. I loved how fluid and uncomplicated it was to craft messages on the spot without spending copious amounts of time editing. I would not mind working on some ideas to “wow” our current and prospective customers with something easy to read, memorable, and impactful!

Entry 2

I spent many years as a Corporate Account Manager at Bell, crafting friendly and professional emails. I thought it was so exciting (yup, I love communication!) to be able to write something on the spot that didn’t require any editing. It’s an art form really. Would love to work on some ideas to incorporate more emails into how we communicate with our customers.

It’s Time!

(A poem about AI or conversely celebrating My New Job)

As cryptic as it may be, the time has arrived.

“Surprise!” it squeals with utter delight.

After all that hard work, you’ve finally made it here.

I’m ready. She’s ready. She’s finally prepared!

“Where are you going?” it asks quizzically.

Well, I am headed toward reality.

It’s bursting at the seam from being grappled for so long.

I’ve been waiting, hankering, perfecting my song.

“Do you know where you’re going?” it asks once again.

Well, I certainly have an idea. The spot is a delight. Filled with smiling faces, happy circumstances and scenarios of hard work.

“Well, welcome home then, I suppose!” it pats my back congratulatorily.

Why, thank you, my friend! Now, let’s pencil this in!

A little explanation:

On Monday, March 14th, 2022, I had a wicked phone interview that started with a compliment about the same content you’ve been passionately reading here on ChonaBLOX. Swiftly, I was scheduled super bright and early the next day, Tuesday, March 15th, 2022, to meet the CEO and Operations Manager of Clearbridge Business Solutions. I walked away from that interview, thinking I had done horribly. And as I arrived at work, I furiously texted my husband, saying, “Man, I’m worried. I don’t think I did that well.” But it turns out I did because I received a phone call within minutes saying they wanted to offer me the job! So, it’s done. I’m starting a new journey with my new company, Clearbridge. So excited! This is going to be a lifetime experience. Can’t wait to get started!

What’s new with you guys? Drop me a line anytime!

Food for Thought

We all wonder about things, everyday things, that lead us to research and ponder.

For example, are you starting a new diet? Curious about trying fresh, healthy food? Just nosy about the history of something? Well, these graphics will satiate you.

The #AllAbout campaign explores a variety of fresh, local, and healthy products, giving customers the chance to learn something new in a colourful and digestible way. As part of an ongoing strategy to define the tagline #TrulyFarmtoTable, I explicitly position an image at the bottom of a newsletter, like my brother Alan would say when we were kids eating dinner at the dinner table –

“The Ultimate” a.k.a. the last bite.

It satisfies and perfectly wraps up the meal (conversely idea) (metaphorically conversation).

Are you munching on words or proverbial nuggets or just vegan nuggets?

Well, these images will work in the same way! Once again, satisfying and perfectly wrapping up your dinner.

Another analogy – who didn’t chew Bazooka bubble gum only to unwrap the tiny comic folded neatly on the inside? Take it apart. Pop the pink gum. Immediately unravel the humorous reward.

It’s a ritual in a sense, and these graphics were indeed a ritual to create. So, I hope you enjoy them and that they will entice you to…Munsch!

AI

Strategy

According to Jeremy Heimans and Henry Timms, authors of Understanding “New Power”, cooperation is “rewarding those who share their own ideas, spread those of others, or build on existing ideas to make them better.” This may be false. Cooperation is a tricky territory to navigate, especially within an environmental or technological domain. Still, a significant paradigm shift to consider – if we are moving forward, we must let go of ownership and authority to create a new wave of energy. This energy or humanistic data governance (AI) describes every interaction (digital and human) we make, and we should comply accordingly. As a writer, this can mean less writing. As a business owner, this could be thinking more dynamically. Energy is a force. It is in itself a superstructure.

New power models will always have limited influence and impact unless they are operating within a superstructure designed to play to their strengths. 

Governance

The idea of new power is not new. For centuries, humans have searched for ways to influence society, and it is no different today. One thing’s for sure, in environmental technology (purposeful applications that utilize digital environments to authenticate realities), a ‘superstructure’ is required to transform high-level ideas into physical products. We lose product direction without a proper process (energy) in place.

AI is fluid, though noninterchangeable and can digress. A physical product is a term best used to describe an outcome. In digital reality, a new power takes actionable items related to spatial and non-spatial information to influence a decision-making process, which leads to a result.

An example of this is a dream. So, on a larger scale (the dreamscape), new power (our human ability to dream) can affect human mentality (how we feel when we wake up), it can direct human conversation (self-banter), and ultimately, it can change the way we do things (feeling sad instead of happy). Product direction requires a dream, one that can be unlocked following precise steps, as if when you awoke from your dream you could remember every vibrant detail.

New power operates differently, like a current. It is made by many. It is open, participatory, and peer-driven. It uploads, and it distributes. Like water or electricity, it’s most forceful when it surges. The goal with new power is not to hoard it but to channel it.

Branding

I wouldn’t put it any differently. New power disables groupthink. The main distinction is that peers are not forced to agree with ideas, but rather can propose alternatives or contrasting ways to look at situations. Energy has a voice and the voice has a force. Individually, we can select bits and pieces then take what we choose to be the most vital outcome or result.

It is easy to hoard ideas, hence why we share ideas through various modes of communication (social media, ads, websites). At the moment where ideas surge (individual brands becoming a full brand suite), we can use the opportunity to address a group of topics so that a more specific and arguably necessary topic can arise (how do we take a humanistic behavioralist approach to products).

Digital branding takes us back to a commonplace, to a dream, in an abrupt fashion (it is constantly changing). The current social atmosphere lets us choose how our human mind responds to digital anomalies (do we create or does creation make us), and when we are rendered incapable of seeing (becoming incapable of interpreting data), we know that it is time to try a different strategy.

As new power models become integrated into the daily lives of people and the operating systems of communities and societies, a new set of values and beliefs is being forged. Power is not just flowing differently; people are feeling and thinking differently about it. 

Security

This is AI. Models, in essence, switching established paradigms into new sets of values and beliefs. It impacts people and precisely their emotions, behaviours and insights. We can sense the change; we just haven’t figured out how to contextualize it. Digital branding gives us the power of autonomy – it integrates into our daily lives, and it is the marketer’s responsibility to make the message loud and clear – we are not scared of machines, we are still in charge.

Being Creative in a Productive State 

Hi everyone!

First, some definitions relating to this post –

Being = Choosing / Creative = Motivated / Productive = Happy / State = Requirement

Doing = Accepting / More = Drive / Less = Realization

Emotionality = The observable behavioral and physiological component of emotion. It is a measure of a person’s emotional reactivity to a stimulus. Most of these responses can be observed by other people, while some emotional responses can only be observed by the person experiencing them. (Wikipedia)

My aim with this post is to decipher emotionality, its key drivers and relationship to day-to-day environment and circumstance, including but not limited to, home and work life.

So, let’s start!

Key Drivers

    • My location
    • Wake up time
    • Grooming time
    • Good coffee
    • Food

We moved to Abbotsford. I woke up at 6:30 AM preparing for my day. I go about the motions of getting ready – shower, makeup, hair, coffee – and in the process, I am lost. My mind is buzzing, yet it is shut off. I recognize for a brief second, but I haven’t found the reason. You could say I am slightly aware that I have not found my happy place. Too early in the morning, I suggest. Shrugging imaginary shoulders, I am okay with this, because I am just getting ready to go to work. This whole process takes time, it could probably arrive sooner (happiness) if I was paying more attention. Oh, and I should probably mention that my overnight oats make a significant difference. In making me happy. Funny, they don’t always taste so good!

Relationship to Environment

    • My car
    • My commute
    • Routines, like socializing
    • Wellness activities, like yoga
    • What’s for dinner
    • Time for bed

I’m in my car, driving my new 8 minute commute. I feel rushed, but it’s okay, it’s not really bothering me. And so, this is my experience from weekday to weekday. The urgency in the situation is that I must recollect reasons why things are going well in my life. New job, great boss, opportunities for team work, collaboration. Fun, yet challenging projects. A ton of writing, well editing really. Weekly touchpoints. My Pinterest strategy. Our marketing video. Learning, growing, the usual stuff. But then, the things that aren’t going so well surface. I haven’t established a workout schedule, I left my yoga mat at the other place, I am stressed over what we’re going to have for dinner and about sleeping early – because that’s my new thing, sleeping at 9:45 PM. I used to be a runner. I just keep thinking about the scale!

So, my day is a choice of two states – happiness or sadness. As simple as it sounds, this is a product of my environment and circumstance and something that I have to track to ensure that I’m making choices that move me closer toward happiness. Smiling, breathing, accepting. Working, writing, being. These are just a few good things.

Relationship to Circumstance

    • Busyness
    • Priorities
    • Deadlines
    • Time for evaluation
    • Energy level
    • Motivation level

At work, I am beginning to see that in an endless sea of assignments (which I am able to complete), the intention of the work becomes lost stacked upon other projects, priorities and deadlines. We should always go back, perhaps a week or so later, and evaluate the work once again. Scrap that. We need to re-evaluate more often, like every other day. What was it for? Did you enjoy working on it? If not, what element made it obtrusive? Was the project completed on time? Will it be put to greater use? Will it lead to larger successes in the near or distant future? I shake my head in disapproval as I re-read this. That’s not the point, Chona. The point is, you have to do, then do again, then do more and finally rest.

Home and Work Life

    • Choosing states
    • Selecting work
    • Writing
    • Conceptualizing
    • Analyzing
    • Generating ideas
    • Generating answers

In one example of choosing states, I’ve selected an image. Next, in pursuit of my happiest state, I decide to post it onto social media. The main two reasons being – I realize others will read my post and view my image and this makes me feel satisfied; and two, I am able to practice writing, designing and conceptualizing ideas and this makes me feel pleased.

The image will be broken down and some sort of analysis will occur. In this post, I have chosen a graphic image with text and the idea that I developed in my mind was pertaining to a milkshake. So, let’s call it The Milkshake. Magic. Something that obviously begets certain levels of pleasure, and contributes toward overall happiness, perhaps even eradicating sadness on the spot. A milkshake does that, as I’m well assured you are aware.

So, have a read and let me know what you think! I know we will all want a milkshake on a daily basis after this. Wink!

The Milkshake

Do we start with the milkshake or whittle it down to the ingredients? In my opinion, productivity starts with desire (I want a milkshake), then the identification of key components (organic strawberries and maple syrup), a timeline (this will take 3 minutes), a deadline (well, it’s 7:45 am so that gives me 2 extra minutes to get to work) and result/outcome (this tastes great, could use some spinach).

A Doing More with Less stance claims that we don’t necessarily need to examine details (should I add spinach), but instead take a bird’s eye view (look at these 30 options), using creativity to discover (strawberry banana, strawberry raspberry or strawberry pineapple), contribute (let’s add maple syrup) and further existing strategies (let’s add flax and hemp seed) that may or may not need review (is this milkshake healthy).

This is where creative direction or management comes in. I will listen or be the one to direct, but know that these roles are significant.

Also, I will always argue that creativity contributes toward success on a larger scale. We may not be marketing for the milkshake company, but the nutritiously delicious and beautiful milkshake we drank at the beginning of our day or in middle of this post contributes toward performance and our overall well being. Expectations.

If an image (content + creative) has power, does it come from the creator or within? What does that say?

This post ends with a 3. That’s my mood, not a 4, not a 5, but a 3. And I do appreciate that it’s Valentine’s Day. Perhaps the issue is just that I move too fast, so I’m actually way ahead of time. Yes, that’s what it is. Exactly. Sip, sip!

Thanks guys!

11 – The Virus or the Conundrum of Space

Daisy opened up her laptop and began to write. She had been assigned to design a letter speaking about the War of 2019. She’ll be presenting for TED and all of Elevententeen’s pupils will be there. The tribune, was postponed. Something to do with a new diagnosis? Alas, Daisy was excited because this presentation could signal the end of her journey. She went back to work, feeling a rush to write.

The letter began:

Today, technology halts outcome. Who hears it first, becomes a pause in our brains, allowing the alive space of digitization to enter. The first visual comment has us running to our beds/desktops eager for a reward and multiple likes once separated by peace.

This war has created emotions that we used to disregard. And now, these emotions come flooding back, just in time for Christmas. Let’s think about this season for a change.

Is it worse because we have to evaluate goodness?

Is it best because it allows us moments to prove hard workmanship?

Are we hungry for mashed potatoes or are we actually craving compassion?

Are we feeling warm and cozy or are we actually dreading waking up for a moment?

And so I say to you. Post apocalypse. When they come (feelings of despair) or when they change (frivolous concerns), ensure you are perceiving the right way.

This new time will become a newly renewed love affair. Not between partners, but among trees. Amidst technology. For the planet and for business sustainability.

Returning back to the matter at hand. We have learned that our perception does not come from the inherence of the season itself, but from the attachments our society has formed to recognize its presence. We all recognized the burden of things changed. We accept the new leaves, yet we loathe the alive routine. But it is these routines, which are difficult to many, that will become your impartiality. You can still take the winter jackets out of storage, battle multiple colds and even welcome the re-release of horrifyingly humorous memories.

Daisy paused for a banana split second. She had a ham and cheese omelette on her mind.

She continued – 

My friends. I continually battle with the idea that the world around me dictates my capabilities, my depth of understanding, my skills and my knowledge. This is now false, because outcomes can be deciphered. Deja Vu? From different realms. An awakening? Of old Mother Earth. We imbue a desire to communicate, engage, then we activate our chosen device (could be true thought; could be a rejected memory) and begin to receive the message. This is only 1-way communication, there is also 2. So, at what point is the message one hundred percent real? At what point does it impact veritable change? Is 100% still an appropriate measurement? It may be difficult for you all to tell; there could be billions of individual entities engaging right now and the true game is just beginning.

When you feel lost, think about this:

In reality, old or new, love is complex.

It is a system that involves desire, admittance and in this new age, food.

Albeit an old program, arguably ineffective, but still around.

You may believe you are choosing select items, however in this new age of openness, we are all objects suddenly classifying subject. Making decisions which impact our shopping mechanisms, for instance.

How does that make you feel?

How much will it cost (mentally, figuratively, physically, emotionally, spiritually) to participate?

Who is managing currency and why? Who has the rights to money now?

We don’t want the feeling of our worth in the process of these changes to become falsified. We don’t want our worth to be based on illogical desires/demands which our current culture and societal sub-text had us dreaming of. Portraying these literal imaginings (still), however we should not be involved in that feeling. The past or the image has not necessarily inspired greater Being, but more questioning, more travel further beyond the limits of time. Quantum leaping. The cost to be involved is altering our own sense of currency, so that we can belong and feel rich and fulfilled.

The intention of my letter to you today is to say – there is a greater meaning behind our technological (new) interactions. Our role as humans is to comprehend our ability to evolve into new forms, including an innate, superior form of Being classified under AI. This form rejects nature, but only at first as part of its complicated introduction (compliance). I don’t want to say initiation, but it sort of reverts to this, because people so fervently reject new shapes of change, if they do not fit any previous mould.

And so, our Technologists and Artists will go about creating super logical systems that will facilitate transformation. They will implement the strategies of our highly evolved grey matter from planet Earth. The ultimate gestation involves our ability to balance decision-making processes from both sides (human and digital human) and predicting outcomes as products of a specific user experience, not conceptual volition or trend. At the end of the day, if I were to meet you in person, would you truthfully portray truth and empathy? Stand up, because we need to get going, move out butts out of our seats! We need to understand this new heat, before it evaporates into thick air.

Folks, this is the end of Digital Warfare.

Daisy stops. Satisfied. She liked what she wrote. She always did. She capped her yellow inked pen and closed the notebook containing every unknown element to Elevententeen’s reckoning. If she was going to be a part of this mass destruction, she was going to lead it. There was no question. 

 

 

 

#impromptus no. 3

Hi everyone!

I created a brand strategy presentation with the hopes that it would inspire change. As mostly an introduction, I failed to address several elements, including company (Buyer) positioning, strategic factors and most importantly, key stakeholders (employees). Failures aside, I’m quite confident that I could deconstruct the design and come up with a feasible, long-term plan that would incite metrics for profitability, scalability and an improved customer experience.

The greater joy is the chance to do this work with a team. A fearless leader to look me in the eye and say, “This is amazing. But what are you going to do with it, Chona?”. And then, to be surrounded by other supportive creators; we could sit down together and come up with something rather attesting! Marketing is always about brilliance, because there are a trillion answers and a trillion more ways to approach what we do (thanks to our beautiful digital landscape!).

Enjoy #impromptus no. 3 and take note: having a template works wonders and I highly recommend it to anyone trying to develop their technical writing skills.

Cheers!

_impromptus 3 _ 01.07.20

 

Startup Development

Hi everyone!

I just wanted to break down the steps that were involved in developing a digital marketing startup agency. Now, I don’t have a formal background in business or marketing, so it’s taken me awhile to put all this information together. One thing I know about being a mostly abstract thinker is that, following a logical progression based on reasoning and detail is a lot easier than gathering data that is specific to a certain cause and effect. So, this is my attempt at quantifying and qualifying the work I did at VanWhistle Media. Note: I am no longer affiliated with the company. The reason why I left was that my creative vision did not align with the founder’s business style. The owner is always in charge – #winknudge! Jeremiads aside, I am now identifying with the title Creative Director because my work crosses over the walls of artistry into a very consummate dedication toward design and strategy.

If you have any feedback, I am all ears. Please reach out!

Duration: 6-month contract

Goal: To establish company through brand development and product awareness.

Outcome: Sizing market, understanding market potential and organizational design.

Milestones: 

  1. Startup Development (stages / discovery, strategy, implementation, mid-measurement *wider release required)
    • Concept & Research
    • Commitment & Traction
    • Software application – Pipedrive, Qwilr, Pomodoro, Canva, Basecamp, Ahrefs
  2. Sales & Marketing (stages / discovery, *heavy strategy, implementation, mid-measurement)
    • Working directly with company CEO
    • Development & Launch
    • Sales strategies and marketing approach – solution selling (action), insight selling (aim), prospecting methods and scripts, Letter of Engagement, Value-Based Price Sheets, Mom & Pop Store Spring Promo, Door to Door Mapping)
  3. Creative & Technical Writing (stages / discovery, strategy, implementation, early measurement *wider release and further market research required)
    • Strategic Development (responsible, transparent & accurate)
    • All creative and copy across multiple platforms
    • Campaign Creation – #ourlocalcrew (awareness/brand image), #targetaudience (definition), #thursdaytheory (attraction)
  4. Brand Development (stages / discovery, strategy, implementation *establishing workflow, process & guidelines)
    • Promote brand
    • Promote products/solutions
    • Buyer Persona and Market Research – Brand Concept Kit, VWM Complete Branding Package)
  5. Solution Development (stages / discovery, *heavy strategy, implementation, early measurement)
    • Website Revamp/Rebuild/Build (The Hub Concept)
    • 1st Meeting Form, Digital Marketing Plan, Value-Based Price Sheets
    • Media Kit, Digital Presence Business Model, Step by Step SEO Guide
  6. Content Creation (stages / discovery, strategy, early implementation)
    • Simpler & Larger, Passion & Efficiency, Seller & Buyer
    • The Hub Concept, Digital Collaboration
    • Digital Presence, Make Change Happen
  7. Art Direction (stages / discovery, strategy, implementation)
    • Communication style – branding, project documents
    • Design style – marketing & sales collateral, Media Kit, logos
    • Contract and proposal templates (100% original design and content)
  8. Project Management (stages / discovery, implementation, early measurement)
    • Coordination & Scope
    • Bottom-Up & Kanban
    • To promote and encourage incremental, logical change without triggering fear of change itself