I’ve made some refinements to the original issue, which I previously posted as a plug for a podcast idea (see the updated written version below). If you’re wondering, yes, I still want to start a marketing podcast. I’m still exploring ideas on how to execute all of this. Likely, it will be a monthly contribution, again, following relevant topics around ‘A Marketing Communication for Businesses’.
This serves as inspiration and is also creative fuel for my passion project—Blox. Communications, a marketing consultancy and a project I’m building alongside my professional career as a Marketing Manager. It’s a service-based platform designed to support mid-sized businesses across sectors, including but not limited to manufacturing, distribution, and tech, with bold (a.k.a. creative), strategy-driven marketing solutions that connect, differentiate, and drive results.
If you have a project in mind that sparks your interest or if you’re struggling to find direction for your marketing department, let’s discuss and create a plan tailored to your needs!
The website is being developed, but so far you can take a look here.
And if you’re curious, it has been a long time since I’ve posted. Life has been uber busy, and while I know that is the lamest excuse, believe me, I remain dedicated and committed to my art, writing, and design! Posts to come – promise!
For now, enjoy reading The Intersection, and as always, I am open to hearing your feedback or suggestions. Talk soon.
When the magic happens, You’re making change happen.
Identity stamped to perfection.
Understanding:
style, thinking, love, goals and aspirations.
There are always ways to re-imagine.
Be who you are. Strive to be better.
*This is a new day, a new era. My new personal brand stamp marks each letter as if to say, “Hi there!” We need to have a conversation about creativity and art and art and creativity and that relationship specifically.
Marketing is an environment defined by complexity and constant change.
For example, AI has automated and streamlined processes such as social media management and content creation. Similarly, over the past five years, the world of SEO has shifted away from simply keyword tactics to a more holistic approach involving the rigorous understanding of user intent and experience.
A recent McKinsey study found that 77% of CMOs believe their role has increased in complexity over the past five years, while other research consistently highlights the importance of integrated, customer-centric approaches for increased growth and revenue.
Amidst this frenzy of marketing metamorphosis, we can now say that leaders need more than campaigns. They need systems. They need ways to leverage digital ecosystems while maintaining a hyper-vigilant approach to customer needs and overall growth. That’s where the 9-Point Channel Strategy comes in.
Delving, Developing, and Deducing
This complexity was not theoretical for me – it showed up daily during my Longboard days, when I was part of a small yet mighty team.
A few months into my role, I began to dream about creating a strategy that could answer some of the challenges our team was experiencing – a lack of organization due to poor project management skills, limited human resources to handle social media and email marketing tasks, and most importantly, misalignment and miscommunication with leadership, as well as missed opportunities to collaborate with cross-functional departments.
I wrote a business case and presented it to the CEO.
In my study, I explored all the potential projects and campaigns we could launch if only we were more organized and had more structure to our efforts. It was also the catalyst for doubling our team’s size. After a quick presentation of my findings, my request was quickly approved. I finally had the go-ahead to develop the strategy that had been rattling about in my brain.
A Holistic View
The lack of a holistic view is one significant challenge that spurred the need to develop the 9-Point Channel Strategy.
In holistic marketing, departments and the strategy work together to accomplish shared goals and support an overarching purpose. A holistic stance paired with a transparent purpose is pivotal to scaling efforts and driving incremental volume and revenue.
It allows you to step back and review your work, gaining a deeper and clearer understanding of how inputs influence outcomes. With this perspective, you’ll be better prepared to make thoughtful, proactive decisions. Once you develop a holistic view, you can begin shaping content and messaging that resonates across physical, emotional, social, and even spiritual dimensions. At its core, this unification can lead to outcomes that stand out and make a lasting impact.
The 9-Point Strategy
The 9-Point Channel Strategy is an integrated approach to channel marketing where the primary goal is to understand your market segments and audience so you can deliver campaigns and projects that will produce results, all while driving your mission and vision forward.
By organizing each channel according to activity and assigning roles and responsibilities to the team (RACI chart), you can plan your delivery and create an inspiring experience that results in alignment between identity, delivery, and experience. This framework provides marketing teams with a structured, repeatable approach to align business goals, customer engagement, and brand growth across traditional and digital channels.
The 9-Point Channel Strategy model resembles a rotary phone because every channel (digit) must be dialled deliberately, in a sequence, and through a central hub (budget + analytics) to connect the organization to its customer outcomes (the call).
Why Structure Matters in Marketing
Most marketing teams suffer from one of two extremes: ad hoc creativity with little consistency, or rigid planning that fails to adapt to market shifts. Neither delivers sustainable growth.
The 9-Point Channel Strategy strikes a balance.
At its core, it emphasizes organization, planning, and resource allocation. These are not administrative details; they are the foundations of scaling. A Harvard Business Review study found that companies that link project management discipline with strategy execution are 70% more likely to outperform their peers.
By organizing around nine integrated channels – SEO/PPC, Content, Swag & Signage, Communications and Relationship Management, Tradeshows & Events, PR & Media, Website & Apps, Email Marketing, and Social Media – companies create a roadmap that both grounds their brand and gives teams the agility to respond to change.
From Brand Awareness to Measurable Revenue
Marketing is not just about visibility. Done right, it drives the business. Done wrong, it can degrade the brand and dislodge the customer journey.
So, it’s vital to understand how each channel works singularly and in groups (Channel Groups). Research by Nielsen shows that brands with strong integrated campaigns achieve 31% more effectiveness than those using single-channel approaches.
The 9-Point Channel Strategy is designed to move organizations along this path. It improves:
Brand Awareness: By consistently activating channels that reinforce identity and voice.
Customer Engagement: Through storytelling, dialogue, and relationship management across touchpoints.
Sales Impact: By aligning marketing activity with measurable outcomes such as lead quality, conversion rates, and pipeline growth.
For example, when I applied this framework in past roles, companies saw up to 600% growth in engagement and $25M in new business pipeline opportunities.
It’s critical to understand that this doesn’t just happen out of sheer application – it’s the targeted execution that matters most. It’s like a causeway. You can allocate resources to support your teams, all while understanding your business needs more accurately.
Furthermore, the 9-Point Channel Strategy guides the creation of marketing and sales materials, the development of strategic regional campaigns, and the collection of valuable data using the software and tools you have in place. By investing more time into understanding the potential of your market and the journey your clients take, you can influence product development, boost brand recognition, and more.
You will also improve your breadth of knowledge and meet changing client requirements more quickly and effectively. Client satisfaction will rise, as will your future revenue and profitability. Your reputation will grow as you raise awareness for your company and industry.
The Agile Imperative
No framework survives long if it can’t adapt. The 9-Point Channel Strategy incorporates principles from the Agile Marketing Manifesto, which emphasizes experimentation, cross-functional collaboration, and responsiveness to change.
Five rules serve as guiding pillars:
Focus on client value and business outcomes over activity and outputs.
Deliver value early and often, rather than waiting for perfection.
Learn through experiments and data, rather than opinions and conventions.
Collaborate across functions, not just within silos or hierarchy.
Respond to change by following a static plan.
This isn’t just philosophy. According to AgileSherpas, 42% of marketers now practice some form of Agile marketing, and those teams are twice as likely to report success as their non-Agile counterparts.
To put agility into practice, leaders need guiding principles that balance flexibility with discipline.
Principles for Execution
To embed agility within structure, leaders must:
Align closely with internal and external stakeholders through transparency and trust.
Encourage diverse perspectives to fuel creativity and innovation.
Operate at a sustainable pace, balancing urgency with long-term growth.
Empower small, cross-functional teams who are motivated and trusted.
Continuously refine brand and channel fundamentals—because agility alone is not enough.
The best marketing programs are not built on one-off bursts of inspiration but on disciplined iteration. As Reid Hoffman, LinkedIn co-founder, once put it: “If you are not embarrassed by the first version of your product, you’ve launched too late.”
The Call to Leaders
The 9-Point Channel Strategy is more than a checklist – it is a system for growth in an unpredictable market. By combining structure with agility, organizations can achieve clarity, consistency, and measurable outcomes while staying aligned with their mission, vision, and values.
In an era when customer attention is fragmented and competition is fierce, the companies that win will not be those who do more, but those who do better. Integrated and agile marketing is no longer optional – it is a prerequisite for sustainable success. The 9-Point Channel Strategy offers a path to do just that – driving clarity, consistency, and sustainable growth.
If you’d like to explore how this strategy can work for your business, feel free to reach out to me anytime – info@chonafecanlas.com.
Thanks for reading,
Blox.
PS – Below is an example of a preliminary exploration I did for a company. Let me know if you’d like to chat more about it!
Somehow, it’s an arduous undertaking that I would prefer to leave to my more inclined husband. But tonight, I took it on with confidence.
Lo and behold! I opened her bathroom drawer to reveal not one but three containers of toothpicks. I could smell the faint glimmer of mint, and as I observed the labelling on the bottles, I discovered three different flavours altogether – mint, cinnamon, and KOKESHI.
Now, I presumed that the flavour on the label would match the scent of the toothpicks. So began the exercise. My daughter and I smelled each bottle. Mint, yup mint. Cinnamon, oooh that’s cinnamon. Kokeshi? My daughter inquisitively smelled the toothpicks in the distinct red-orange packaging. Smells like flowers, Mom! I took a whiff and debated, no no, I don’t think so.
I peered through the cheap plastic receptacle and saw that the toothpicks were a different shape. I uttered to my daughter, must be because of this. I pointedly placed the bottle in front of her eyes. We weren’t satisfied. They did look different from the others, looking fancy for picking up appetizers. So, my daughter proclaimed, check Google! Check Google! And with the swipe of a finger, the answer arose –
Kokeshi
Kokeshi are simple wooden Japanese dolls with no arms or legs that have been crafted for more than 150 years as a toy for children.
They are symbols of hopes for bountiful harvests, wishes for good luck and fortune and embody an appreciation for craftsmanship and culture.
Now, this would have been a great answer, but in our case, it was REVELATORY.
I looked in front of me.
Standing peacefully erect on my daughter’s bathroom counter for as long as I can remember was…a…KOKESHI.
Not any kokeshi. A doll I lovingly received from my mom’s very close Japanese girlfriend, Misuko, back in 1985.
My daughter and I squealed with delight. The happenstance was nothing short of extraordinary! And to think, it only took 38 years or five times the length of my daughter’s life to discover it.
Sometimes, life throws you curveballs. Most of the time, you catch the ball like any other ball, on any other day, with the same approach and sentiment. But other times, life passes you inexplicable gifts—gifts that bring light and love into every inch of your being.
As marketers, throw and catch balls. But once in a while, BE the ball and notice the infinite bubbles of gratitude that permeate your life.
Revelation. I’ve taken up something I’m sure a million (or more) of you do. I’m back to listening to ebooks while driving to work. Haha – and you thought it would be something more complicated! I did it before but found I was getting bored of it. I’m unsure if it’s the drone of narration or my susceptibility to zoning in and out. Probably a mixture of both. Alas, as part of my year of sharing insights, I thought it would make sense to dedicate myself to it again.
So, today, I want to talk about reciprocity in marketing. From a psychological standpoint, this rule is simple. What you give is what you get. We tend to feel obligated to return a favour or gesture after receiving something from someone else. If I come back from the cafe with a donut for you, you will likely buy me a baked good the next time you’re picking up a coffee. 😉
In marketing, this sense of indebtedness in our actions, or more specifically, messaging, can steer our audience to feel more motivated or compelled to make a decision that will impact their buying trajectory. For example, as part of our ABM strategy, I put together a booklet and sample kit for prospective customers. The act of sending and receiving the package in the mail is not only thoughtful but leverages something of value, something tactile and beautiful, something helpful and intriguing that, in turn, can help the receiving party better understand where our brand comes from and ultimately, our passion and intention of supporting the design and construction community through not only inspiring architecture but inspiration, in and of itself!
Creating this cycle of giving and receiving strengthens social connections and encourages cooperative behaviour among individuals and groups within communities, small and big. I see it as small steps of action becoming big sips of gratitude and many more meaningful opportunities in the future!
Have you taken a reciprocal step? In what way did it change the trajectory of your day? Your goals? Your journey as a marketer?
Not done yet! Reciprocity has even been known to foster creativity and innovation, such as this Adobe example in a short Medium article – https://bit.ly/48McaDl
Member A – Marketing is a constantly evolving landscape.
Member B – Ideas ignite and fizzle away.
Member C – A structured and creative ebb and flow transpires.
Member D – New campaigns take flight.
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Evolution.
We seek out different and diverse points of view, embrace and respond to change, and plan only to a level sufficient to ensure effective prioritization and execution. We find ourselves encountering a phenomenon called—CRITICAL MASS.
Akin to when celestial planets align, critical mass is that single yet multifarious moment when our efforts transcend the ordinary and catapult into the extraordinary. It’s a transformative point when our brand’s message resonates with such force that it achieves unstoppable momentum, similar to a cascading waterfall or an awe-inspiring avalanche.
Achieving critical mass can ignite a spark in the collective consciousness of a team, sparking a wildfire of enthusiasm that spreads contagiously through diligent becomings – social networks, word-of-mouth, and media channels. One clever idea can transform into an iconic cultural touchstone, etching your brand’s identity into the minds of engaged onlookers everywhere.
When an idea reaches critical mass, it propels forward and impacts a team’s ability to meet goals.
Here are some ways your team can make that impact based on some common marketing objectives –
Boost Brand Awareness
As your name, products, and services become more recognized, brand awareness will naturally increase. When your brand reaches a certain level of visibility, popularity, or adoption, it triggers a self-sustaining momentum (critical mass), fostering a positive feedback loop that fuels growth and solidifies your brand’s position in the market.
Obtain New Clients
Your team can focus on targeted campaigns to showcase your USP (unique selling proposition) and differentiators while also highlighting your clients’ success stories and effectively communicating the value of your product to attract a steady stream of interest (demand generation), then ultimately converting that interest into actual sales and new clients (client acquisition).
Strengthen Relationships with Existing Clients
You can contribute to this effort by implementing a preferred client program, personalizing your internal and external communication via channels like social media, email, and content, and creating a detailed plan and strategy around launching new products that address client challenges, needs and pain points.
Increase Sales
As your market presence and brand awareness expand, so does sales potential. A larger customer base combined with the effective execution of a strategy will lead to more opportunities. Your marketing team can collaborate closely with your sales team to generate and nurture high-quality leads, provide sales enablement materials, and optimize the customer journey to convert prospects into loyal clients.
So, what do you think?
Critical mass is a powerful catalyst for any growing team. By reaching this point of substantial growth and influence, your team’s efforts – recognizing ‘critical mass’ as it occurs and creating models to emulate its course – become pivotal in driving continued success.
Inspiration can be a behemoth, and it is waiting for y’all!
Industry 4.0 is revolutionizing how companies manufacture, distribute and improve their products. But how does it impact businesses from a marketing perspective?
Characterized by increased automation and “smart” machines and factories, Industry 4.0 differs from previous industrial eras because manufacturing companies now have informeddata (data + research + experience + personal insights) to help them manufacture their products more efficiently and productively across the value chain.
As a positive example of social, economic, and environmental responsibility, Industry 4.0 provides an incredible opportunity to share and expand on core concepts (for a manufacturing company, these could be ideas like efficiency, reliability, and speed) via targeted and strategic messaging. I’ll talk about a 9-Point Marketing Strategy later!
You can achieve this by promoting modern, forward-thinking concepts that can help differentiate you (this is USP) from others (competitors) in the marketplace.
Your USP or Unique Selling Proposition makes your business better than your competitors and is the reason why customers should buy from you. A USP informs every business modality, including brand management, slogans, developing and describing new products and services, and how you interact with clients. A strong USP will put your customers needs front and center.
Here are topics that can help build your USP as a manufacturing company (wanting to dial into Industry 4.0 concepts in messaging) –
Increasing revenue and profitability: Industry 4.0 creates a more efficient and higher-quality production process and opens up marketing avenues for differentiating your product user journey against others in the marketplace.
Optimizing processes for improved outputs: The need for integrated systems and the results they can produce will drive greater collaboration and communication among producers, suppliers, and other stakeholders in both the technological and marketing domains.
Leading with high-quality products: You have a tremendous opportunity to realign and refocus quality and demonstrate to the world how new technologies can benefit and synergize the entire manufacturing industry, putting you in a position to lead the way with how you position your brand.
BRAND IMPACT
The impacts of Industry 4.0 (automation, “smart” machines and factories, etc.) can work conceptually and integrate into a marketing plan or strategy. Take its main outputs (for automation, think efficiency, reliability, speed) and apply them in cross-functional applications (namely, your content and messaging).
For example, if your drive for “efficiency” is to make your products easier to manufacture and is achieved thanks to new technologies like “smart factories”, then the output would be how it contributes toward messaging concepts like industry-best lead times (meeting on-time delivery requirements of clients) and added capacity to provide exceptional customer service (improving the client experience by developing enduring relationships at every touchpoint).
Today, I am developing a streamlined approach (that’s the 9-Point Marketing Strategy!) and testing various campaigns and projects to attain current goals and inform our future work. Of course, ensuring my team is collaborative and agile while leveraging informed data to drive the vision and mission forward.
It will be exciting to see what new product innovations (and process changes within marketing) grow from Industry 4.0.
What are your thoughts on this topic? Share, share away!
A good curveball is an opportunity (remember, problems are opportunities) to:
1 – Own your dreams.
2 – Reimagine the world.
Own Your Dreams
To own your dreams, you must recognize, acknowledge, and value the fact that something is waiting for you out in the world.
It is there to fulfill.
It exists to make you happy.
You are satisfied when united (or reunited) with it.
It becomes a part of you and can be shared with others.
A Good Curveball
Owning my dreams is being connected to work I’ve always envisioned doing—building a sustainable and scalable brand that will influence people inside and outside the operation.
Reimagine the World
Second, to a good curveball is our ability to reimagine the world. Through a clear and defined vision and mission, we can accomplish anything. With a good heart and holistic stance, our world can become something better, more equal and more understanding.
Reimagining the world involves pushing boundaries, setting new standards, and developing a structure or process that leads to innovation, progression, and growth.
I think I get thrown more good curveballs as I age, so I hope this becomes the norm and the opportunities don’t cease!
As I continue to inspire and empower people to make a difference in their daily lives, I recognize three things that matter to me today. Of course, there’s always more, but let’s get started with these!
Become Indispensable
1- Relationships
One of the biggest influencers in my marketing career has been the formative relationships I have built over time—in both the long and short-term. Having a direct report has taught me to be vulnerable and courageous as I’ve had to steer a small team in a viable direction while maintaining strong, personal connections which benefitted the entire team. I am particularly grateful for the opportunity to work directly under the Founder and CEO of Clearbridge, Ryan Kononoff. He has taught me many things about engagement and the effort required to make meaningful projects matter to an audience. I am also thankful for every other team member I’ve had the chance to grow alongside.
You are bright.
You are dedicated.
You are special!
2 – #goodenough
This is one lesson that has helped me to conquer my perfectionism. I recall working on one of my first projects, a new brand book (or later called a Playbook), which in scope was a huge undertaking that could have demanded months of work. But with the knowledge that a marketer should be agile, or as the Agile Marketing Manifesto states –
“To keep up with the speed and complexity of marketing today, we must deliver value early and often over waiting for perfection.”
In creative marketing, we challenge ourselves by generating work that is original, unique and that manifests a change in its surroundings. In analytical marketing, we must use data sets to quantify results. Pairing the two (creative + analytical marketing) is where #goodenough truly shines—we can experiment to determine what approach works the best, and we don’t have to wait to be enlightened. We should find insights with every movement or decision we make!
3 – Indispensability
I rarely finish an entire book in one sitting. It’s often hard for me to finish it at all. I prefer to scan information and read what will be of value to me. Such was the case with Seth Godin’s book Linchpin. As he writes –
“You have brilliance in you, your contribution is essential, and the art you create is precious. Only you can do it, and you must.”
Such an important lesson because it’s much too easy to forget your worth. We must use every inch of our being to recognize and become more self-aware. In marketing, the potential to get lost in a sea of tasks and activities might forsake where the value truly lies—creating, ideating, and examining the wonder and change that a type of approach can incite.
Being indispensable takes:
Courage
A growth mindset
Initiative
Risk
And most importantly…talent. You can’t duplicate indispensable work. I truly believe this!
The Playbook
A pièce de résistance, I hope you find value in reading it!
Day to day, I think of ways to express the importance of change. How it can help guide us toward growth. How by honouring and trusting in it, we can start to thrive.
Still, we have such a hard time adjusting our habits. They are formed and a part of who we are, though not always good for us.
What happens when you start the process of change and go backwards, reverting to previous habits, undeciding that you’re brave enough to follow through and succeed?
These are the questions I am constantly asking myself. What will be the conclusion? How come we’re not there yet? Will we ever arrive?
And so, as change is constant, we can only continue on our quest, taking the small steps to bring us closer toward our goals.
As you search, tell yourself you’re alright. Then, document your actions and take time to examine how you got to each stage. As Deepak Chopra says, “All great changes are preceded by chaos.” Chaos being –
Blox. is a Creative & Technical Marketer 